FAQ-Frequently asked question
What is the delivery time of your products?
It takes 2 to 4 days to process your order and 1 to 2 weeks to deliver it.
Do you deliver worldwide ?
Yes, we deliver worldwide. We deliver worldwide.
Where do the products leave from?
Our offices are located in France. Our international warehouse is located in China.
Do you provide tracking information?
Yes, please wait 3 days after your order and ask us by email at Happymumys.email@example.com
My order is missing items, what happens?
Our products are shipped separately based on your order. If your order contains items from two different warehouses, there will be two shipments. The rest of the order should arrive shortly.
I received a damaged item. What can I do about it?
We're sorry about that. Simply send us a picture of the damaged item to firstname.lastname@example.org and we will send you an equivalent replacement item as soon as possible.
Where are you located?
We are located in France
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipments take longer than expected due to customs formalities. However, you can track your order and see where it is at any time. If you still need help tracking your package or would like information about it, you can contact us by email at email@example.com.